Terms + Conditions

Subject of Agreement

I provide creative and strategic consulting services such as branding, design, storytelling, and related marketing or creative work. The specific scope, deliverables, and timelines will be confirmed in writing (proposal, order confirmation, or email).

My Promise to You

• I give you access to my full expertise and creative power while we work together. I’ll be honest, straightforward, and act with your best interests in mind.

• I’ll be in regular communication and fully present in our work. After sessions, you’ll receive notes that captures what we created. Sessions are not recorded unless we both agree in writing ahead of time.

Your Promise to Me

• You will be on time for sessions so we have our full creative window. If you’re late, I may choose not to extend past the booked time.

• Come nourished and ready to work. If you need a pause, say so and we’ll adjust. As much as you are comfortable, share any access needs, health considerations, or boundaries that help you participate fully.

Services + Scope

• The scope and deliverables of our work are agreed in writing.

• If you request additional work outside the agreed scope, I’ll confirm any extra fees and timelines with you before starting.

Subcontractors

I may collaborate with trusted subcontractors to carry out parts of the work, but I remain your sole contractual partner and responsible for delivery.

Payment

1. Basis

• Unless otherwise agreed, projects are billed on a fixed project fee.

• If hourly billing is agreed, my current hourly rate will be specified in writing.

2. Invoicing

• Projects are invoiced in advance, either as a full amount or with a deposit and final balance as stated in the proposal.

• Retainer work is invoiced monthly in advance at the beginning of each month.

• Staged invoices are due within 30 days of invoice date.

3. Other Terms

• If payment is late, I may charge interest of 5% per year (Swiss statutory rate) and pause work until payment is received.

• Usage rights to deliverables transfer only after full payment.

• I provide my own equipment and workspace. Travel or material costs are only charged if we’ve agreed on them in advance.

• No refunds once project work has started, except as noted under Cancellation + Termination.

Cancellation + Termination

• Sessions: Please give me at least 24 hours’ notice to reschedule or cancel. Being more than 20 minutes late counts as a cancellation. Rescheduling requests made within 12 hours of a session also count as cancellations. Missed or incomplete sessions are not refunded, unless I make an exception in emergencies.

• Projects: Either of us may terminate this Agreement in writing if the other breaks their obligations and doesn’t fix them within 10 days of being notified. I may also cancel if you substantially change or halt the project mid-way.

  • If you cancel or place a project on hold, I’ll invoice you for:

    1. all the work completed up to that point (at the agreed project fee or my usual hourly rate if not covered by project pricing), and

    2. any costs already committed to outside suppliers.

  • Drafts or unfinished work remain mine until full payment for completed work has been made.

  • This Agreement otherwise stays valid until our work is completed.

Deliverables + Acceptance

• Once I deliver the work, please review it promptly. If I don’t hear from you within 5 working days, I’ll consider the work accepted.

• Reasonable corrections within the agreed scope are included. New directions or major changes will be billed separately.

Intellectual Property + Usage Rights

• Under Swiss law, I remain the copyright holder of everything I create.

• After full payment, you receive exclusive usage rights to the final deliverables for the defined purpose, scope, and territory of our agreement.

• Any further use (e.g. resale, adaptation, transfer to third parties, or new campaigns) requires my written consent and may involve an additional fee.

• Portfolio use: I may show our work (and your name/website/testimonial) in my portfolio and self-promotion unless you ask me not to in writing.

Third-Party Materials

• If you provide me with text, images, data, or other materials, you confirm that you own the rights or have permission to use them.

• You agree to indemnify me against claims if these materials infringe on third-party rights.

Confidentiality + Data Protection

• I keep everything you share confidential. This duty continues even after our collaboration ends.

• If I handle personal data on your behalf (such as mailing lists or logins), I comply with the Swiss Federal Act on Data Protection (DSG) and, if applicable, the EU GDPR.

• If required, I can sign a Data Processing Agreement (DPA). This is usually only relevant if you share personal data sets (customer lists, newsletter subscribers, CRM databases) for me to manage.

Independent Contractor

• This agreement does not create employment. I remain self-employed, set my own hours, and may work with other clients.

• Nothing here creates a partnership, agency, or joint venture.

Liability

• I am only liable for damages caused by gross negligence or intent.

• Any liability is capped at the total fees you have paid under this Agreement.

• You are responsible for how deliverables are used, published, and distributed, and you agree to indemnify me (and any subcontractors I work with) against claims arising from that use.

Force Majeure

• Neither of us is liable for delays or non-performance caused by events outside our control (such as natural disasters, illness, government orders, strikes, or major internet outages).

• The affected party will inform the other within 7 days. If the event continues for more than 30 days, either of us may end the Agreement without liability, except for work already delivered and costs incurred.

Severability

• If any part of this Agreement is held invalid or unenforceable, the remaining parts stay valid. The invalid clause will be replaced by the relevant rule of Swiss law.

Governing Law + Jurisdiction

• This Agreement is governed by Swiss law.

• Place of jurisdiction: St. Gallen, Switzerland.